Search

*We know that it’s important to find the right bike for you, which is why we offer a 10-day free return program, so you’ll have the chance to try the bike without the risk of getting stuck with it if it isn’t quite right. If you find that you’ve ordered the wrong size, decide to go for something different, or just change your mind - we’re here to help. Simply contact Hudson E-Bike by telephone or email to advise that you would like to return your order. For full details terms and conditions please see below.

IS MY ORDER ELIGIBLE FOR RETURN?

To be eligible for Free 10 Day Returns your order must meet the following criteria:

• You must contact us and request your return within 10 days from the delivery date of your order as determined by delivery service records.

• The product must be returned complete with all of its component parts including any ancillary parts. This includes pedals, keys, chargers, baskets, pannier racks, mudguards, manuals, etc.

• Your product must be returned in a reasonable condition and not show wear to a level exceeding that which could be expected for a 10-day trial period          WHAT CONSTITUTES REASONABLE CONDITION FOR RETURN?

To qualify for 10 day free returns your product must be in reasonable condition and have only sustained reasonable use. We fully expect that the product(s) you return may have been ridden or used during the trial period. However, to receive a full refund the item(s) should not show wear to a level exceeding that which could be expected for a 10 day trial period or show any form of significant damage to the frame or components, and should be returned in an acceptable level of cleanliness.

HOW DO I RETURN MY ITEM?

All orders must be returned to us at the Hudson E-Bike showroom location. Please contact our Customer Services team to arrange a collection by email or telephone using the details on the Contact Us page.

HOW LONG WILL MY REFUND TAKE?

Refunds are only issued after the products you ordered have been returned to us. Your refund will then be issued within 5 working days of us receiving your items. This period is required to allow us to inspect the bike and process the refund to your account.

WILL THERE BE ANY CHARGES TO PAY?

Once the returned product has been returned to us it will be inspected by our service center to ensure the product has returned in reasonable condition and has only sustained reasonable use. Assuming that the returned product meets these criteria, a full refund will be processed. However, in extreme cases where the returned product has sustained significant damage or has been returned in unacceptable condition charges will be applied to your refund. These charges will be decided on a case-by-case basis dependent on the severity of the condition. In this case, we will contact you to make you aware of any charges that have been applied to your refund [before] your refund is processed. 

Additional costs will be incurred if the product is returned without all of its original components. In this case, your money will be refunded less the cost of the missing components and associated labor charges. 

©2020 by Hudson E-Bike LLC, New York NY